Requires the Executive Assistant to the Managing Partner for business development in Eastern Europe, prospectively examine the direction of South-East Asia
The first stage "Leadership Development": a non-profit partnership, then obtain the status of Associate Partner & Executive Producer (Chief Executive Officer - CEO) a subsidiary in the region.
The formation of a philologist languages: English, Polish, German, Italian, Turkish, Russian, Ukrainian - confident user of computer programs is encouraged.
You must have the necessary personal qualities contributing to the success of the company with confidence in the relevant field of activity:
Startup Fundraising Programs
Gurmanium Ethnic
Food Research & Special Meal Service
Thesaurus Transfer
Technology Consulting Bureau & Trust
AgroTech Business Intelligence & Creative
Food Engineering
ComusTours
Business Travel, Entertainment & MICE Program
Biona Transborder Public
Institute & Food Engineers' Council
Destination Solutions Service Email:
Kemal[at]cloudme.com
The Nine Principles of Customer Service for the Travel Industry
1) Be a Good Listener - Most important, listen to your customers' concerns
and complaints, as well as their praise. Discover what it is they want.
Well-written guest surveys are invaluable for getting feedback,
testimonials, and referrals.
2) Exceed Expectations - Under-promise and over-deliver on a consistent
basis with exceptional service. This is what they'll remember and tell their
friends about. It is amazing how small details can make a big impression.
That first contact can set the tone and significantly impact a purchasing
decision.
3) Practice Safety - Clients want to know the destination and activities are
safe. They will feel more at ease during real or perceived risks if they
have been educated about their new activities or environments in advance.
Let them know that there is generally nothing to worry about if they respect
the environment and heed your advice.
4) Provide Great Food - Guests must eat well, never be hungry, and have
adequate water and drinks. If meal service is going to be delayed, provide a
little snack to tide guests over.
5) Cater to Sleep Needs - Guests need and want comfortable and peaceful
sleep. Make sure everyone is comfortable with his or her bedding. Separate
late evening social areas from sleep areas by distance and/or trees or a
hill. Hand out earplugs if necessary.
6) Think Comfort - Provide first world standards when possible. Bathroom
breaks and bathing are important on a regular basis. Give people every
opportunity for comfort: hammocks, beach chairs, portable toilets, whatever
you can provide. Make sure everyone has adequate water, as well as
appropriate clothing and footwear.
7) Be Sensitive to Capabilities - Never exceed physical or mental capacities
of guests. Always ask groups and individuals if they are comfortable with
the activity and exertion level before and during the activity. Be sensitive
to the slowest as well as strongest in the group.
8) Be Fun - Make sure your staff is there for the guests and not for
themselves. Good storytellers, jokesters, and musicians can distinguish your
staff and company from other companies.
9) Provide Information - Assume that guests know little or nothing about
their surroundings. Be prepared to talk about the plants, animals, birds,
trees, fish, etc. Include information about local culture, economy, and
history, too.
